Inclusion Report Citation

Setia, P. (2023). Digital Technologies and Inclusion – The SAID Model for Policy Making and Program Development. Indian Institute of Management Ahmedabad.

Press release of the report launch

Executive Summary of the Report

The report outlines a SAID (Selection, Assessment, Identification, and Digital Capability Development) model that outlines the process for leveraging digital technologies for social development. The model consists of four steps:

  1. Selection of specific social development goals.
  2. Assessment of the inclusion problem that restricts or hinders social development after the specific social development goals are selected.
  3. Identification of the digital capabilities that may be built to address the inclusion problem.
  4. Development of these digital capabilities.

Based on the projects done at India’s leading software and technology companies* and the inputs of thought leaders, this report highlights several inclusion problems and five different types of digital capabilities that help address them:

  1. Digital Health Capabilities
  2. Digital Knowledge Capabilities
  3. Digital Enterprise Capabilities
  4. Digital Financial Capabilities
  5. Digital Social Capabilities

*Acknowledgements

1 Special thanks to Infosys (Mr. Nitesh Aggarwal, Vice President), HDFC Bank (Mr. Rahul Shyam Shukla, Head Rural Banking), and NASSCOM Foundation (Ms. Nidhi Bhasin, CEO) for providing the case studies used in the report.
2 Special thanks to Mr. Narendra Kr. Shukla, AGM, Centre for Digital Transformation (CDT), Indian Institute of Management Ahmedabad (IIMA) for compiling the case studies.
3 Special thanks to Ms. Anannya Kashyap (ex-RA), Ms. Durva Shastri (RA) for editorial assistance, and Dr. Somnath Mitra (ex-GM, CDT) for institutional coordination.
4 The report has gained from the inputs from, and was discussed with, members of the Advisory Committee and Council for Responsible Digital Transformation of CDT, comprising:
Mr. Aditya Bhasin (Chief Technology and Information Officer, Bank of America),
Prof. Bharat Bhasker (Director, Indian Institute of Management Ahmedabad),
Ms. Madhuri Deshpande (SVP, Global Business Services Executive, Bank of America),
Prof. Debjit Roy (The IIMA Chair Professor and Professor of Operations and Decision Sciences),
Prof. Ritu Agarwal (William Polk Carey Distinguished Professor, Co-Director, Center for Digital Health and Artificial Intelligence (CDHAI), Carey Business School, John Hopkins University),
Ms. Debjani Ghosh (President of NASSCOM),
Mr. Rajesh Gopinathan (ex-CEO & MD, Tata Consultancy Services),
Mr. Nandan Nilekani (Co-founder & Non-Executive Chairman, Infosys),
Mr. Aditya Puri (Senior Advisor, The Carlyle Group),
Prof. Vallabh Sambamurthy (Albert O. Nicholas Dean of the Wisconsin School of Business of the University of Wisconsin–Madison).

Please email digitaltransformation@iima.ac.in for more information.